Refund policy
Salties Shop Return & Refund Policy
30-Day, no-hassle returns. You have 30 days from the day you receive your order to request a return.
How to start a return
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Email us at wil@drinksalties.com.
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We’ll reply with an RMA number, a pre-paid return label, and packing instructions.
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Ship the product to the address below only after receiving the RMA:
Salties Returns
7760 E State Rte 69 C5 #397
Prescott Valley, AZ 86314
United States
Packages sent back without an RMA will be refused.
Eligibility checklist
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Item is in the same condition you received it (unopened, unused, seals intact).
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Includes original packaging and proof of purchase.
Damaged or incorrect items
Inspect your order on arrival. If anything is defective, damaged, or wrong, email wil@drinksalties.com immediately so we can make it right—replacement, store credit, or full refund.
Items we can’t take back
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Perishables, custom or personalized items, personal-care consumables.
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Hazardous materials, flammable liquids, or gases.
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Sale items and gift cards.
Questions about a specific item? Ask us before shipping it back.
Exchanges
The fastest way to get what you want:
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Initiate a return for the original item.
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Place a new order once the return is accepted.
Refunds
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We’ll email you once we receive and inspect your return.
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Approved refunds are processed to your original payment method within 10 business days.
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Banks/card issuers may need extra time to post the credit.
If you haven’t seen the refund 15 business days after our approval email, contact wil@drinksalties.com.
Need help? Email wil@drinksalties.com anytime—we’re here to keep things salty (in the best way).